Shipping and Returns
Shipping and Availability:
All Sylvan Park products are all made by hand. We often produce items after your order is placed, but also attempt to keep some items in stock to be able to ship as quickly as possible. Items usually ship within 5-7 business days and "Made to Order" pieces ship in approximately two weeks. Ground shipping (including Free Shipping) may be shipped via USPS, UPS Ground or Fed Ex Ground. Shipping carrier for free domestic shipping is at the discretion of Sylvan Park. If you need to expedite your order, or to confirm a shipping date, please contact us directly with your timeframe and we will inform you of your shipping options and any costs that might apply.
Returns and Exchanges:
If you are not satisfied with your order via shopsylvanpark.com, you can return or exchange your order for a refund or exchange within 7 days. In order to be eligible for a refund, all products must be in the original (unused and unworn) condition with the tags and packaging attached and included. Return shipping charges are not refundable. To arrange for a refund or exchange please contact us via email (proof of purchase will be required).
Items purchased in directly from Sylvan Park at an event/market, custom monogramming, sale items and/or sample sales are not subject to this return policy. All these purchases are final sale.
Items purchased through one of our stockists will be subject to the store's return policy.
For complete Sylvan Park Customer Service Policy, click here.