Shipping and Availability: 

All orders will ship within 3-5 day unless specified otherwise. Ground shipping (including Free Shipping) may be shipped via USPS, UPS Ground or Fed Ex Ground. If you need to expedite your order, please contact us directly with your timeframe and we will inform you of your shipping options and any costs that might apply. All Christmas orders must be placed by Dec 16th to ensure Christmas delivery.

 

Returns and Exchanges:

If you are not satisfied with your order you can return your order for a full refund within 7 days. In order to be eligible for a refund, all products must be in the original (unused and unworn) condition with the tags and packaging attached and included. Return shipping charges are not refundable. To arrange for a refund or exchange please contact us via email.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. It is at our discretion to inspect all returns for a full refund.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email first to info@shopsylvanpark.com. All items must be sent to: 172 5th Ave #20 Brooklyn New York US 11217. 

 

Where to Ship:

To return your product, you should mail your product to: 172 5th Ave #20 Brooklyn New York US 11217

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Leather Care:

The genuine full-grain leather used in our entire collection is created using an age-old process of vegetable tanning, which utilizes plant-based materials and is free from the harsh substances used to tan most leather today. Our certified* leather is sourced from a family-owned tannery in Tuscany, and all hides are a by-product of the food industry. 

Because of the natural tanning and dying process, each piece is one of a kind. Variations in grain, texture, color and markings are what makes this leather and each Sylvan Park piece unique.

Vegetable tanned leather requires a little bit of love to ensure it ages gracefully. Our leather does not wear out, but instead gains its own character over time. Periodic conditioning (with clear wax-free products designed for vegetable tanned leather) will help to keep the leather supple and eliminate scratches.

Please limit exposure to the harsh elements and try to keep your piece out of the rain to avoid spotting. Any spills or liquids should be immediately absorbed with a clean cloth and allowed to dry completely before storing or conditioning. As with any naturally-dyed piece, there is always a chance that some color can transfer to lighter colored leathers or clothing. Please take care while breaking in your leather.

Daily use, exposure to the sun, and the oils from your skin will change the color and finish of your vegetable tanned leather piece; developing what is known as its patina. All Sylvan Park pieces are designed to embrace, and be enhanced, by this change. 

Please feel free to contact us for any advice about the care of your Sylvan Park products. A good leather specialist or cobbler is another great resource for proper care and supplies. Be sure to test any new cleaning or conditioning products on a hidden part of your bag first. As a good rule of thumb, always store your bag in its cotton dust bag to help ensure that it lasts for years.

Pelle Conciata al Vegetale Logo

*Certified by the Pelle Conciata al Vegetale

 

Repairs:

Each Sylvan Park piece is handmade locally in NYC. We provide complimentary repairs for purchases made directly with Sylvan Park (or one of our authorized sellers) for issues due to workmanship or defects within the hardware or leather for up to 2 years after your purchase. We do not provide repairs due to cosmetic issues, misuse or general wear and tear, and our repair policy will not apply to sample sale or clearance items or those made by resellers (a proof of purchase may be required). All Sylvan Park bags have a unique product code on their tag and we encourage you to register your bag upon purchase or upon receipt as a gift. For all repair questions, please first contact us at info@shopsylvanpark.com before sending us your item. You may be asked to send pictures via email to assess the damage.

 

Have a question or are you still in need of more info? Feel free to contact us at info@shopsylvanpark.com